Manager Operations

 IMAGINE empowering ambitious entrepreneurs around the world in building a structurally better future for their communities; socially, ecologically, and economically. Are you a people manager with an interest in realising impactful projects worldwide? In this role you'll have the opportunity to work both strategically as a member of the management team and operationally, leading a dedicated, ambitious, and international team of project officers.  

We are PUM 

All around the world, local communities are flourishing. Powered by the passion and expertise of entrepreneurs who dedicate themselves to making a real difference each day. At PUM our goal is to amplify and accelerate the positive impact they make. With over 1,200 volunteers, who are sharing their professional expertise in more than 30 countries worldwide, and about 45 colleagues who are working from the office in The Hague, PUM drives local positive impact on a global scale. We believe in the power of collaboration and in the magic that happens when diverse perspectives meet. Together we grow. 

Who are you? 

• You are an energetic, stress-resistant and dedicated people manager with a coaching and attentive leadership style. 
• You are result driven in optimising work processes. 
• You have experience in project management, and a Bachelor’s or Master’s working and thinking level.  
• You have at least ten years of work experience in a similar role and experience in 
  developing, implementing, and evaluating departmental plans. 
• You bring analytical, advisory and coaching skills along with a keen interest in SMEs and development cooperation.  
• You have excellent command of the English and Dutch language. 
• You are experienced in using various digital systems including Microsoft Office 365 and Dynamics.  

Being a Manager Operations 

The operations department, consisting of 18 project officers, is at the core of PUM’s work around the globe. The project officers’ responsibilities include monitoring and facilitating all projects, from initial inquiries to execution and making travel arrangements, in close cooperation with country and sector coordinators. As manager operations you play a key role within the organisation, both as part of the management team and in managing a diverse and international team of dedicated project officers. You will be actively involved in policy development, implementation, advising and resolving bottlenecks. Curious about what being a manager of operations looks like on a daily basis? Just to name a few responsibilities: 

• Leading and coaching a diverse and international team consisting of 18 people.  
• Optimising work processes and cooperation with volunteers and departments. 
• Preparing and executing the annual department plan within the framework of the organisational policy. 
• Act as Travel, Health & Safety Officer, responsible for executing the safety protocol within PUM. 
• Together with the COO preparing contracts with external organisations (such as travel agencies, visa agencies, etc.) relevant to the operations department, and also monitoring contract agreements. 
• Preparing the department budget and monitoring the allocated budget. 

 Ins and outs of the role of Manager Operations 

As a full-time role at PUM (37.5 hours), the manager operations position offers a competitive salary between the range of €4.971,- and €7.102,- , depending on the experience you bring. We provide numerous perks, including a 13th-month bonus. Our stunning office is conveniently located within walking distance of The Hague Central Station. Pre-screening is part of the selection process. At PUM, we celebrate diversity and inclusion as essential pillars of our organization. We embrace the uniqueness of each individual, fostering an environment where everyone can thrive by being their authentic selves. 

Ready to make a difference? Join us! 

Becoming a manager operations at PUM isn’t just a career move; it’s a call to catalyse positive change. Working at a volunteer organisation like PUM offers extra fulfilment. In addition to the benefits mentioned, here’s what else awaits you: 

Building a Brighter Future: Contribute to the sustainable development of communities, cultivating a profound sense of fulfilment. 

Optimal Knowledge Utilization: Put your expertise to its best use, making tangible impact on businesses worldwide. 

Continuous Learning: Embrace new perspectives and gain insights by connecting with diverse people and cultures. 

Building a professional Network: Collaborate with a vast network of companies in The Netherlands and abroad, alongside approximately 1200 volunteers. 

International Exposure: Immerse yourself in a multicultural environment, broadening your horizons. 

Ready to shape a brighter tomorrow? Join our community and let’s make a lasting impact together. Apply until October 31 and be part of something truly meaningful! Do you want more information? Please contact our recruiter Marieke via marieke.den.ouden@pum.nl.