- Lahore, Pakistan
- 31 oktober 2024
I am willing to work with your organization which is one of the esteemed organizations and will benefit from my credentials and experiences.
I carry 13 years of experience in managing multi-functional teams in the customer services sector /call center industry with linguistic skills in English(US) / Hindi / Urdu to look after a diversified set of sales and organizational behavior including corporate segments. I was responsible for managing a wide range of network portfolios consisting of well-assorted international and domestic sales solutions. The experiences of Optus Technologies, Amafh Commercial Brokers, Lavixo, Loomestry, Zass Services, and Adam Technologies gave me well expertise. I was responsible for my domain. I took on the challenges of expanding the sales and organization network, designing the architecture, and restructuring the departments to cope with changing dynamics. The most important role in any position and organization was being in-charge of the operations network as it would consume more than 60% of my workplace time. I was able to understand the effects of departmental structures. I was lucky enough not to miss out on any chance of learning. Thank you for your time and consideration.
I sincerely hope you will allow me the opportunity to prove my skills and experience through an interview. I look forward to hearing from you.
Sincerely,
Khawaja Hamiduddin Omer
Opleiding
BS (IT)
Ervaring
● Conduct professional telephone interviews and engage with clients through
both phone and email correspondence.
● Identify and schedule outbound appointments with prospective clients
based on their specific concerns.
● Perform market research to pinpoint potential sales opportunities and
evaluate customer needs.
● Generating medical billing invoices using the assigned filing codes for
medical procedures.
● Submitting claims to insurance companies through electronic methods.
● Issuing invoices to patients for outstanding balances following insurance
reimbursements.
● Facilitating and overseeing the requirements for personal loans.
● Attaining monthly sales objectives by identifying and cultivating new
customer relationships.
● Addressing fundamental inquiries and concerns regarding the product.
● Developing and managing a portfolio of Key Accounts
● Achieving monthly sales targets by identifying and developing new
customers
● Ensuring high levels of customer satisfaction as well as up-sell and cross-sell
potential within existing customers to maximize share of wallet
● Fielding basic questions and concerns about the product
● Coordinating pre-sales and post-sales follow up
● Monitoring market trends and providing regular competitor feedback
● Prospect and create outbound appointments with prospective clients
according to their concerns.
● Fielding basic questions and concerns about the product.
● Achieving daily and/or weekly goals of phone calls, emails, and appointments
scheduled with qualified leads.
● Route qualified leads to the Company Representative in the USA.
● Review and analyze actions at the end of each day/ week/ month to
determine how to better utilize time and plan more effectively.
● Conduct professional phone interviews and communicate with clients via
phone and email.
● Setting up meetings with potential clients and listening to their wishes and
concerns.
● Conduct market research to identify selling possibilities and evaluate
customer needs.
● Negotiate/close deals and handle complaints or objections.
● Develop and implement long and short-term sales/marketing strategies
essential in growing the IT industry.
● Responsible for growing skill sets online business through the strategic
marketing of the Sales team.
● Responsible for creating, planning, coordinating and implementing internal
and external sales practices within Adams Technologies and its USA sales
team
Achievement,
● Managed successful 7 sales representatives who exceeded sales volume by
3% and gross profit by $10,000 in 2016.
● Present, promote and sell/product services using solid arguments to existing
and prospective customers.
● Establish, develop and maintain positive business and customer
relationships.
● Reach out to customer leads through cold calling.
● Analyze the territory/market’s potential track sales and status report.
● Expedite the resolution of customer problems and complaints to maximize
satisfaction.
● Learned about sales administration and essential sales functions.
● Attended company sales conferences.
● Observed sales process by shadowing sales representatives, attending sales
and services calls.
● Practiced on sales process by calling on exiting and then new accounts.
● Done reading marketing and sales publications to increase the understanding
of the sales field.